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Housing Services Complaints

Find information here about how Housing Services complaints are managed.

If you would like to make a complaint about any of the housing services, this can be done by contacting a member of staff or filling a complaint form found by clicking in the boxes below.

Our full complaints policy and procedure is available here, a guide to which can be found here.

If your concern relates to a maintenance issue, please ensure it has been reported via this link. We can only respond to issues that are logged through the correct process, so please make sure it’s reported in order for our team to address it.

Please note this is in regards to Housing related complaints, please get in touch via our contact form in regards to other issues.

Housing Services Complaints

Start here with a Level One Complaint

Click this link in the first instance to raise a level one complaint to which will be passed to a senior member of staff, who will investigate it.

Level One Complaint
Housing Services Complaints

Then here with a Level Two Complaint

If the problem is not sorted to your satisfaction within 14 days of making a complaint, you may ask for the problem to be referred to the Joint Chief Executives.

Level 2 Complaints
Housing Services Complaints

And then - Housing Ombudsman

If you are still not happy having tried these routes, you have the right to take your complaint to the Independent Housing Ombudsman. Information on how to complain to the Housing Ombudsman Service are available from the YMCA office or click here to be taken to the Ombudsman Service website.

Find out more

If you are still not happy having tried these routes, you have the right to take your complaint to the Independent Housing Ombudsman. Information on how to complain to the Housing Ombudsman Service are available from the YMCA office or via www.housing-ombudsman.org.uk.

Please find further information about how we manage complaints below.

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