YMCA Exeter
Menu

Close

Slide Image

Housing Services Complaints

Find information here about how Housing Services complaints are managed.

If you would like to make a complaint about any of the housing services, this can be done by contacting a member of staff or filling our complaint form.

Our full complaints policy and procedure is available here.

If your concern relates to a maintenance issue, please ensure it has been reported via this link. We can only respond to issues that are logged through the correct process, so please make sure it’s reported in order for our team to address it.

If the problem is not sorted to your satisfaction within 14 days of making a complaint, you may ask for the problem to be referred to the Joint Chief Executives, this can be done by clicking the button below.

Second Stage Complaint Form

If you are still not happy having tried these routes, you have the right to take your complaint to the Independent Housing Ombudsman. Information on how to complain to the Housing Ombudsman Service are available from the YMCA office or via www.housing-ombudsman.org.uk.

Please find further information about how we manage complaints below.

Column Image