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As a resident of YMCA Exeter, in this section you will find information about:
- Registering your Personal Rent Portal
- Calculating your rent payments
- Making rent payments
- Our rent bursary scheme
- Reporting a maintenance issue
- Your Rent Agreement
- How to make a complaint.
If you have any questions about your rent and making payments, you can talk to your support worker, or tenancy officer, who will guide you through the process.
Rent Management
Find the resident rent portal, the rent calculator, and other tools to help you manage your rent.
Reporting A Maintenance Issue
Have you seen something wrong with your accommodation? Report it straight to their desk here.
Internet Uptime
Find our Internet Uptime tool, to see how we see your internet behaving.
Mighty Networks
We use an app called Mighty Networks to inform, and keep our residents upto date with all the information within the YMCA Exeter community.
Whats The Tea
Our podcast where Andy and Lydia sit down, have a coffee, and talk about navigating life.
Simple Universal Credit Calculator
Are you changing your income and want to know what the impact might be on your Universal Credit?
Housing Services Complaints
Read our leaflet on how housing services complaints are managed.
Find our Housing Services complaints policy for more information.
Find our Self-Assessment form, which the complaints officer uses, here.
Find our Annual Complaint Performance and Service Improvement Report for 2023 – 2024 here.
A copy of our Annual Submission to Housing Ombudsman Service
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