YMCA Exeter
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Induction Walkthrough

Induction

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Induction

Fire Safety
Discusssed cooking safely
Who does support / what is support?
Emergency phone
Hi,Welcome to YMCA Exeter! Just so you know, our emergency contact number is 07304056052. Please save it in your phone in case you ever need help outside of office hours. We’re here to support you.If you have any questions or need anything, feel free to reach out.Take care, YMCA Exeter
How to use the intercom
Guest Management
Discuss contents insurance with resident
Here are a few ideas of places to find insurance. • https://www.thistlemyhome.co.uk/ - The National Federation of Housing Recommended Supplier • https://www.moneysupermarket.com/ • https://comparethemarket.com • https://www.smartinsurance.co.uk/ There are a number of providers, take your time, and shop around.
Room Inventory
Cleaning Your Room
Laundry
Bin Room
Discuss Smoking in Room
Discuss Living Peaceably
Discuss Wifi
Discuss how does the post work?
How do showers work?
How to report a maintenance issues
Any maintenance issues can be reported here: https://www.ymcaexeter.org.uk/maintenanceproblem
Resident Involvement including the below and more
Visitors

 

We have a complaints policy and procedure. 

If you’d like to make a suggestion/complaint, please ask any YMCA staff and they can provide you with the form and assist you in filling it in.  

We want to provide accommodation and support that help you and others that live here.  When you feel this is not happening we want you to let us know so that we can rectify this.

Further information about our complaint policy and process can be found on our website.  https://www.ymcaexeter.org.uk/housingcomplaints/ 

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