Level One Complaint

For a Level one complaint, your complaint will be passed to a senior member of staff, who will investigate it. They’ll look into what happened, speak to anyone involved, and try to get a full understanding of the situation. Once this is complete, you’ll receive a written response explaining what was found.

Housing Complaints Form

Please note this is in regards to Housing related complaints, please get in touch via our contact form in regards to other issues.

Name

First Last

Phone

Todays Date

Name of Accommodation

Select area of complaint?(Required)

Is this the first time this maintenance request been reported?

Please click here to contact our maintenance team.

For any enquiries not related to living at YMCA Exeter—such as fundraising, community projects, or other non-housing services—please email us at office@ymcaexeter.org.uk.

Please describe your complaint in detail.(Required)

Please describe your complaint in detail.

Have you already spoken to a member of the Housing team about this? If so, could you let us know when that was, and, if possible, who you spoke to?(Required)

What would you like to see happen?(Required)

Clicking submit will send these details onto our Housing Management team, and a confirmation email will also be sent onto the email address typed above. If you have not received an email confirmation within the next hour, please contact 01392 410530.

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Stage 1 Complaint

Housing Complaints Form

ymcaexeter