YMCA Exeter is committed to delivering a high quality service for our service users, supporters and stakeholders. If you would like to share a compliment or complaint about the service you have received, or any area of our work, pleas, get in touch and tell us about it. Your feedback allows us to improve our services for the future.

We aim to:

  • Provide a fair complaints procedure which is accessible, simple and clear to use
    Investigate all complaints in a timely and thorough manner, responding to you within 5 working days
    Resolve complaints and restore relationships between the organisation and the complainant

We promise to:

  • Treat all complaints seriously
    Treat the complainant with respect and fairness
    Treat the complaint with understanding and sensitivity

We adhere to the Fundraising Promise as laid out by the Fundraising Regulator which can be viewed here.

How to feedback to YMCA Exeter

  • Complete our online contact form on this page
  • Email us: office@ymcaexeter.org.uk
  • Call us: 01392 410530 (9am – 5pm Monday to Friday, excluding bank holidays)

If you don’t feel the complaint has been resolved:

We will pass your complaint to our Joint CEOs and if your complaint is Fundraising & Direct Marking related we will ask you to contact the Fundraising Regulator(www.fundraisingregulator.org.uk / 0300 999 3404).