Privacy and Cookies

Privacy Policy

YMCA Exeter Community Projects and City of Exeter YMCA Housing (jointly referred to as YMCA Exeter) are committed to protecting your privacy and processing your personal data with sensitivity. We aim to be clear with why we collect your information and promise not to use it in any way you wouldn’t reasonably expect.
We collect personal information to help us develop an understanding of our supporters. This helps us to give more people access our services, fundraise more effectively and provide you with appropriate opportunities to support us.

This policy has been written in accordance with the Data Protection Act 1998 and to comply with the General Data Protection Regulation Act due to take effect on 25th May, 2018. If you have any questions about the following policy please contact our Data Protection Compliance Officer at YMCA Exeter, 39/41 St David’s Hill, Exeter, EX4 4DA, telephone 01392 410530 or email

Where we collect your personal information
We will collect your information when you:
• Register for an event
• Send us your story or endorsement
• Make a one off donation, either by cheque, cash, BACS, CAF, JustGiving or Stewardship
• Make a monthly donation (Friends of YMCA Exeter)
• Join our monthly email or quarterly postal mailing list
• Complete an “interested in…” form i.e. volunteering
• Information is available publicly (I.e. your business card, your website or you social media profile)
• Fundraise on our behalf
• Want information about our services
• Family member or friend contacts us on your behalf
• A individual fundraiser passes on your details (i.e. you sign up for a newsletter at a University of Exeter YMCA Society event)

What information do we collect?
The personal information we collect about you can include your name, email address, postal address, date of birth, credit/debit card details and your particular area of interest, as well as any information relating to your health or personal circumstances.

Where your personal information is held
Your personal information is held on secure servers operated by YMCA Exeter and within our offices at YMCA Exeter 39/41 St David’s Hill, Exeter, EX4 4DA and Exeter Community Centre, 17 St David’s Hill, Exeter, EX4 7RG. Any paper records with your personal information are kept in locked cupboards and only accessible by authorised YMCA Exeter staff and volunteers. We never sell your data to any third party organisations and where your data is held on Mailchimp servers (for the purpose of email marketing) it is in compliance with the EU-U.S privacy Shield Framework. Your information is accessible by trained staff and volunteers at YMCA Exeter on a need to know basis only.

How long will your information be retained?
YMCA Exeter will not retain information for longer than is necessary and reasonable. From the moment you ask us to stop using your personal information we will store it securely for administration purposes for a maximum of 6 years.

How we use your information
The information your provide us with is used in the following ways:
• To provide you with information about our services, including changes to delivery times and policies
• To provide you with volunteering opportunities
• To provide you with ways to donate and ways to fundraise (You can opt out of these communications at any time by emailing, calling 01392 410530 or writing to our Data Protection Officer at the postal address above. To help us get a clearer understanding of your situation and areas in which you may like to support
• For internal administration including accounting and gift aid procession
• To respond effectively to complaints
• For other purposes in which we would specifically notify you and obtain consent

Accessing your information
You have the right to request a copy of the personal information we hold about you. If you would like to access your information please email, call 01392 410530 or write to our Data Protection Officer at the postal address above. (A small processing fee may apply.) To amend any of the personal information we hold about you, such as a change of address or phone number please contact us.

Direct Marketing
At each of our data collection points (i.e. online form or paper flyer) we will provide you with the opportunity to “opt in” to communications which have a particular fundraising purpose (this is called Direct Marketing).
If you provide us with your consent by “opting in” to receive such communications we will occasionally contact you to let you know about upcoming ways to fundraise (such as events) and the areas where we need specific financial support (such as campaigns).
We want to communicate in a way that suits you so we will only ask you to fill in the contact details of your preferred means of communication. We will make it easy for you to opt out of Direct Marketing communications at any time and you can contact us to change your preferences.

Changes to this policy
We will review and update this policy from time to time and any revisions will be published on our website. The policy was last published June 2017.

Cookies Policy

Cookies are small text files which store your information on websites and in your browser history. They are used to help websites run efficiently and to give the owner of a website information about the visitors to their site. A cookie can be used to recognise your computer or device when a user of your computer or device has visited it previously. Cookies cannot identify your personal identity.

How does YMCA Exeter use cookies?
We use cookies to better understand the groups of people who visit our website and to monitor how effectively our website performs. Cookies can tell us the areas of the website you visit, how much time you spend on the website, your device and browser and whether you are a new or regular visitor to the site.

Your rights
When visiting the YMCA Exeter website you have the right to choose whether to accept cookies but as cookies help the website run more efficiently, if you choose to deny cookies you may not be able to make use of the full functionality of the website.

Changing cookie preferences
You can change your individual cookie preferences by accessing the “help” menu in most web browsers. More information about cookies is available at

Cookie terminology
There are two type of cookies, “first party cookies” and “third party cookies”.
• First party cookies are served directly by the website operator to your computer, and are often used to recognise your computer when it revisits that site and to remember your preferences as you browse the site.
• Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when you visit other web sites. Third party cookies are most commonly used for web site analytics or advertising purposes.

List of main cookies used on our website

The __utma Cookie
This cookie is a “persistent” cookie and keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. Google Analytics uses this information to calculate things like which days had a lot of traffic and which pages are more popular than others.